ExSeed Health will exchange/refund based on the terms of this exchange and refund policy provided:

• The claim is made within 14 days of purchase

• The information provided is complete and accurate

• Submitted evidence supports the claim that the goods are unused

• The product has not, in our opinion, been mis-handled

  or used for other than the person intended.

FILING A CLAIM

Damaged product:

If you receive a damaged ExSeed Health test kit or other product, please submit a claim via:

The ExSeed Health website: exseedhealth.com/contact/ or e-mail ExSeed Health: info@exseedhealth.com.

*Do not return the goods unless by ExSeed Health. We will provide a replacement at no charge once we receive and verify the following information (please provide with your claim):

1. Where the Product Was Purchased

2. Order Number

3. First and Last Name

4. Shipping address

5. E-Mail

6. A picture of the damage with a short description

Received the wrong product:

If we mistakenly shipped you the wrong product, please submit a claim via:

The ExSeed Health website: exseedhealth.com/contact/ or e-mail through ExSeed Health: info@exseedhealth.com.

*Do not return the goods unless requested by ExSeed Health. We will provide a replacement once we receive and verify the following information (please provide with your claim):

1. Where the Product Was Purchased

2. Order Number

3. First and Last Name

4. Shipping address

5. E-Mail

6. A picture of the product label on the outside of the box

Ordered the wrong product:

If you ordered the wrong product & the order was in the shipping/delivery process, submit a claim via:

The ExSeed Health website: exseedhealth.com/contact/ or e-mail through ExSeed Health: info@exseedhealth.com.

*Do not return the goods unless requested by ExSeed Health. We will provide a replacement at no charge once we receive and verify the following information (please provide with your claim):

1. Where the Product Was Purchased

2. Order Number

3. First and Last Name

4. Shipping address

5. E-Mail

6. A picture of the product label on the outside of the box

7. A picture that shows the shrink-wrap is still in place and package is unopened.