Our insta
Error validating access token: Session has expired on Sunday, 15-Jan-23 04:34:25 PST. The current time is Saturday, 28-Jan-23 08:19:48 PST.
Exchange & Refund Policy
ExSeed Health will exchange/refund based on the terms of this exchange and refund policy provided:
Â
-
The claim is made within 14 days of purchase
-
The information provided is complete and accurate
-
Submitted evidence supports the claim that the goods are unused
-
The product has not, in our opinion, been mis-handled
or used for other than the person intended.
FILING A CLAIM
Damaged product:
If you receive a damaged ExSeed Health test kit or other product, please submit a claim via:
The ExSeed Health website: exseedhealth.com/contact/ or e-mail ExSeed Health: info@exseedhealth.com.
*Do not return the goods unless by ExSeed Health. We will provide a replacement at no charge once we receive and verify the following information (please provide with your claim):
-
Where the Product Was Purchased
-
Order Number
-
First and Last Name
-
Shipping address
-
E-Mail
-
A picture of the damage with a short description
Received the wrong product:
If we mistakenly shipped you the wrong product, please submit a claim via:
The ExSeed Health website: exseedhealth.com/contact/ or e-mail through ExSeed Health: info@exseedhealth.com.
*Do not return the goods unless requested by ExSeed Health. We will provide a replacement once we receive and verify the following information (please provide with your claim):
-
Where the Product Was Purchased
-
Order Number
-
First and Last Name
-
Shipping address
-
E-Mail
-
A picture of the product label on the outside of the box
Ordered the wrong product:
If you ordered the wrong product & the order was in the shipping/delivery process, submit a claim via:
The ExSeed Health website: exseedhealth.com/contact/ or e-mail through ExSeed Health: info@exseedhealth.com.
*Do not return the goods unless requested by ExSeed Health. We will provide a replacement at no charge once we receive and verify the following information (please provide with your claim):
-
Where the Product Was Purchased
-
Order Number
-
First and Last Name
-
Shipping address
-
E-Mail
-
A picture of the product label on the outside of the box
-
A picture that shows the shrink-wrap is still in place and package is unopened.