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Exchange & Refund Policy

ExSeed Health will exchange/refund based on the terms of this exchange and refund policy provided:

  • The claim is made within 14 days of purchase
  • The information provided is complete and accurate
  • Submitted evidence supports the claim that the goods are unused
  • The product has not, in our opinion, been mis-handled or used for other than the person intended

Filing a claim

Damaged product:

If you receive a damaged ExSeed Health test kit or other product, please submit a claim via:
The ExSeed Health website: exseedhealth.com/contact/ or e-mail ExSeed Health: [email protected].
*Do not return the goods unless by ExSeed Health. We will provide a replacement at no charge once we receive and verify the following information (please provide with your claim):

  • Where the product was purchased
  • Order number
  • First and last name
  • Shipping address
  • E-Mail
  • A picture of the damage with a short description

 

Received the wrong product:

If we mistakenly shipped you the wrong product, please submit a claim via:
The ExSeed Health website: exseedhealth.com/contact/ or e-mail through ExSeed Health: [email protected].
*Do not return the goods unless requested by ExSeed Health. We will provide a replacement once we receive and verify the following information (please provide with your claim):

  • Where the product was purchased
  • Order number
  • First and last name
  • Shipping address
  • E-Mail
  • A picture of the product label on the outside of the box


Ordered the wrong product:
If you ordered the wrong product & the order was in the shipping/delivery process, submit a claim via:
The ExSeed Health website: exseedhealth.com/contact/ or e-mail through ExSeed Health: [email protected].
*Do not return the goods unless requested by ExSeed Health. We will provide a replacement at no charge once we receive and verify the following information (please provide with your claim):

  • Where the product was purchased
  • Order number
  • First and last name
  • Shipping address
  • E-Mail
  • A picture of the product label on the outside of the box
  • A picture that shows the shrink-wrap is still in place and package is unopened.

Warranty policy

Merchandise is covered under full warranty by ExSeed Health Test and is warranted to perform according to the manufacturer’s written/published claims.

Right of refusal

ExSeed Health Sperm Test has the right to refuse a claim if, in our opinion, the merchandise was mis-used, used for a purpose other than the intended one noted on the package labeling, inappropriately handled, or the claim exceeded the reporting timeframe from date of purchase.

Returns

The ExSeed Health Test is a non-returnable item due to the fact that it is an over-the-counter medical product and cannot be placed back into stock once shipped. So please, do not ship the product back to us unless we request it.

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At ExSeed Health we’re male reproductive health experts on a mission to address the 40% of all infertility that’s male related but currently remains largely neglected across the globe. While our IVD CE-Certified home tests provide a detailed indication of sperm health, and our lifestyle programs are intended to help improve overall health and chances of conceiving, our products and services should not be considered medical diagnosis or treatment of any disease or condition, and they are not intended to be a substitute for medical care by licensed healthcare practitioners.

ExSeed Health Limited, 6 Hookers Road, C/O Yonder Office, London, England, E17 6DP – Company number: 11002717

EU GDPR compliant
Information commissioners office
Certified by British Standards Institute

©2023 ExSeed Health. All rights reserved

EU GDPR compliant
Certified by British Standards Institute
Information commissioners office
At ExSeed Health we’re male reproductive health experts on a mission to address the 40% of all infertility that’s male related but currently remains largely neglected across the globe. While our IVD CE-Certified home tests provide a detailed indication of sperm health, and our lifestyle programs are intended to help improve overall health and chances of conceiving, our products and services should not be considered medical diagnosis or treatment of any disease or condition, and they are not intended to be a substitute for medical care by licensed healthcare practitioners.

ExSeed Health Limited, 6 Hookers Road, C/O Yonder Office, London, England, E17 6DP – Company number: 11002717

©2023 ExSeed Health. All rights reserved

Wearing tight pants and underwear

Studies show that men who wear looser underwear have higher sperm concentration and total sperm count compared to men who wear tighter underwear. So, lose the tight clothes and wear something loose to give your testicles some air.

CONCLUSION: learn more about how heat can affect sperm quality here.

Stress

Besides higher mortality rate and various diseases, stress is associated with low sperm quality. Stress is known to be associated with lower testosterone levels and oxidative stress with both playing an essential role in producing and maintaining healthy sperm cells.

CONCLUSION: If you feel stressed, we recommend you get some help so you can have a balanced mental health. For a stress management guide, download the ExSeed app for free and start your personalized action plan today.

Physical activity

Scientific studies show that men who are physically active have better semen parameters than men who are inactive. Fertility specialists also state that regular physical activity has beneficial impact on sperm fertility parameters and such a lifestyle can enhance the fertility status of men.

Prioritizing exercise can help improve your overall health and result in healthy, fast swimming sperm cells that have good chances of fertilizing an egg.

CONCLUSION: Try incorporating exercise in your weekly schedule to you ensure exercising at least twice weekly. We recommend a combination of cardio training and strength exercise. Read more about exercise and male fertility on our blog.

Nutrition

Fast Food
Processed foods damage the health of sperm-producing cells and cause oxidative stress, which lead to poorer sperm quality. Heavy consumption of junk food (every week) can increase the likelihood of infertility since men who consume vast amounts of unhealthy food are at risk of having poor sperm quality. Besides harming your fertility, junk food enlarges your waistline, harms your cardiovascular system, kidneys, and more.

Vegetables
Eating more fruit and vegetables can increase your sperm concentration and motility. It’s important that you consume a healthy diet filled with antioxidants and that you eat vegetables every day. Foods such as apricots and red bell peppers are high in vitamin A, which improves male fertility by nurturing healthier sperm. Men who are deficient in this vitamin tend to have slow and sluggish sperm.

Sugary snacks/beverages: several times a week Excessive consumption of high sugar items can lead to oxidative stress, which negatively impacts testosterone levels and sperm motility. Sugary snacks and beverages are also highly associated with obesity and low fertility.
CONCLUSION: To boost sperm quality, stay away from fast food, processed food, and sugary snacks or beverages. You need to implement a healthy prudent diet filled with necessary superfoods needed for good sperm production. Check out our guide to Male Fertility Superfoods. For personalized guidance and support on how you can start improving your sperm health, check out the Bootcamp.

Heat

Direct heat can inhibit optimal sperm production and cause Sperm DNA damage. Sperm cells like environments that are a couple of degrees lower than body temperature. Avoid overheating from warm blankets, seat warmers, heat from your laptop, hot showers, and saunas.

Cigarette smoking

The exposure to tobacco smoke has significant negative effects on semen quality. The damage of cigarettes and nicotine of course depends on how many cigarettes you smoke per day and for how long, but even low usage (up to 10 cigarettes / day) can inhibit healthy sperm production.  

CONCLUSION: Stay as far away from cigarette smoking as possible if you care about your general health and your fertility. Read more here.

Cell phone

When you have your cell phone in your front pocket, your testicles are exposed to electromagnetic radiation, which studies have shown to damage the sperm cells. Put your phone in the back pocket of your pants or in your jacket pocket.

BMI

There is a clear association between obesity and reduced sperm quality. At least part of the reason for this is that obese men may have abnormal reproductive hormonal profiles, which can impair sperm production and lead to infertility. 

A BMI higher than 30 can lead to several processes in the body (overheating, increase in oxidative stress in the testes, sperm DNA damage, erectile dysfunction) that can have a negative impact on male fertility. This can result in problems when trying to conceive.  

CONCLUSION: BMI is one of the risk factors that influence semen quality and, for example, sperm motility.  

Alcohol

A beer or glass of wine now and then do not really harm sperm quality. But excess alcohol drinking (more than 20 units per week) can reduce the production of normally formed sperm needed for a successful pregnancy.

CONCLUSION: If you want to stay safe, stay under 14 units of alcohol per week. For more information on how alcohol can affect male fertility, take a look at our blog: “Alcohol and Sperm Quality”.

Age

Studies show that women younger than 35 and men younger than 40 have a better chance of getting pregnant. Men can produce sperm cells almost through their entire life, but the sperm cell DNA is more fragile and prone to damage after the age of 40.

As men age, their testes tend to get smaller and softer resulting in a decline in sperm quality and production. These changes are partly because of an age-related decrease in testosterone level, which plays a very important role in sperm

production. Higher male age (>40 years) is not only associated with a decline in sperm production but also with increased sperm DNA fragmentation and worsened morphology (shape) and motility (movement). These negative effects make the sperm cells less qualified for egg fertilization.

CONCLUSION: with an age under 40, you shouldn’t have to worry much about age as a factor in itself. However, studies have shown a slow decline after the age of 30-35 years

and if you are above 40 years of age, your sperm quality can be affected due to increased sperm DNA damage resulting in a decrease of sperm motility and concentration. Remember that you cannot evaluate the quality of a sperm sample by just looking at it – this requires a sperm analysis.